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Troubleshooting

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Provided in this section are some resources the user can refer to in case a problem arises.  If the problem is not resolved, please feel free to contact us for support (link provided below).

FAQs

http://support.diditbetter.com/faq.aspx

Technical Bulletins and Supporting Files

http://support.diditbetter.com/technical-bulletins.aspx

Documentation

http://support.diditbetter.com/guides.aspx

Support Requests

http://support.diditbetter.com/support-request.aspx

Support Forums

http://support.diditbetter.com/forums.aspx

Contact Us

For Diditbetter Software Sales & Support Call 813-977-5739 or email support@diditbetter.com.

Please review our Troubleshooting & FAQ sections below before contacting support.  They are available on the web at our Knowledgebase or in the A2O® tab under License/Help.

Think you need Technical Assistance?  We have provided a handy tool to help you export your configuration to be included in a support request.

Go to the Console and select Help Export Setup.  The relationship information gets copied to where you save it in a text file and opens the text file for you.  Please send it to support@diditbetter.com.

If remote assistance is desired, we can escalate your issue to Level Five Support.  A list of your available options can be found here: Premium Support.

We support remote desktop connection (RDC), www.Join.me, VNC, Citrix, Webex, LogMeIn, etc.  Contact your support representative to enable this kind of assistance.

 


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