Introduction > Support Note

Let's start by building a good relationship between you and our support team. It is a good idea to read this document in its entirety because, as with any powerful tool, it is best to be familiar with ALL of the practical aspects of TaskController operation before using it on your mission-critical data.

Please install the solution after reading this manual, as there are some prerequisites you have to complete to have a successful trial run. As good advice please back up your data FIRST, before installation and operation.

If you have a problem, we have a complete section of Technical Bulletins and Frequently Asked Questions on the web at: Knowledgebase

Our Technical Bulletins section can help you find almost every issue the support team has encountered, complete with recommendations and resolutions, 24 hours a day.

This manual and software is the product of thousands of man hours of programming, testing, requests and feedback from people like YOU. Please share your suggestions on making our products serve you best. Please email your suggestions to ai@diditbetter.com.

Thanks for helping us build a great support relationship.

The DidItBetter Software Team

Your Rights as a Licensee

1.	You have the right to a better user experience by reading this manual. Informed customers make their own experience better.

2.	Licensed users have the right to FREE email support within their software assurance plan as well as free access to software package upgrades. Our Technical Support Knowledge base is also absolutely FREE:

FAQs	http://support.diditbetter.com/faq.aspx
Technical Bulletins and Supporting Files	http://support.diditbetter.com/technical-bulletins.aspx
Documentation	http://support.diditbetter.com/guides.aspx
Support Requests	http://support.diditbetter.com/support-request.aspx
Support Forums	http://support.diditbetter.com/forums.aspx

3.	You have the right to phone or remote support on an incident basis for a reasonable fee, Monday through Friday from 9 a.m. to 5 p.m. EST.

4.	You have the right to escalate your case to Priority Support for an additional fee. Priority Support cases are handled on ahead of other cases and, at the discretion of DidItBetter Software, may be handled outside of regular business hours.

5.	You have the right to have your configuration certified, the package installed, upgraded and/or configured for you for a reasonable fee by one of our certified technicians.

6.	You have the right to have your ideas and suggestions be heard, acknowledged and considered for future upgrades.

7.	You have the right to have your feature request escalated to a formally quoted development request.

For any of the above support options, call 800-837-8636 or Intl: 001-813-977-5739, or visit: Premium Support and select one of the support options under Categories.

Thank you for the opportunity to be of service. We look forward to working with you.

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