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Support Note

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Let's start by building a good relationship between you and our support team.  It is a good idea to read this document in its entirety because, as with any powerful tool, it is best to be familiar with ALL of the practical aspects of the Add2Outlook operation before using it on your mission-critical data.  As good advice please back up your data FIRST, before installation and operation.

Note: If you used Add2Exchange prior to this installation, you may need the Add2Outlook Toolbox to sanitize your data again before conversion.

Please install the solution after reading this manual, as there are some prerequisites you have to complete to have a successful trial.  As good advice, please back up your data FIRST, before installation and operation. Even where you install it is in question depending on the kind and number of relationships you are trying to set up.

This document also identifies which one of the several solutions we offer, so you can best pick your situation, and test the solution which best fits your needs.  Many people use Add2Outlook as a test for Add2Exchange and it works to demonstrate it, but often it is best to just test the right product.  Add2Outlook was designed to replicate between the installed user's own mailbox, between the mailbox and PST files, and especially for HOSTED Exchange.  All other uses are best served by Add2Exchange Enterprise or Add2Exchange Standard.

If you have a problem, we have a complete section of Technical Bulletins and Frequently Asked Questions on the web at: Knowledgebase.

Our Technical Bulletins section can help you find almost every issue the support team has encountered, complete with recommendations and resolutions, 24 hours a day.  Please use these resources.

Also, if you run into any trouble, view the Support Forums.  If your answer is not there, then submit a Support Request BEFORE you delete alerted relationships or folders or erase all the contents.  If you do this and the program replicates, depending on the relationship you have specified, the program may “correctly” remove the source items as well.

Note: Support and all tools are included if you purchased a Value Bundle. Please check to see what kind of support you have and allow us to help you before you attempt anything, as it is often easier for us to fix things before any other fix is attempted.

This manual and software is the product of thousands of man hours of programming, testing, requests and feedback from people like YOU.  Please share your suggestions on making our products serve you best and email them to ai@diditbetter.com.

Thanks for helping us build a great support relationship.

The DidItBetter Software Team

Your Rights as a Licensee

1.You have the right to a better user experience by reading this manual.  Informed customers make their own experience better.
2.Licensed users have the right to FREE email support and software package updates and upgrades for the duration of your software assurance period..  We also offer free self help resources on our support website.

FAQs

http://support.diditbetter.com/faq.aspx

Technical Bulletins and Supporting Files

http://support.diditbetter.com/technical-bulletins.aspx

Documentation

http://support.diditbetter.com/guides.aspx

Support Requests

http://support.diditbetter.com/support-request.aspx

Support Forums

http://support.diditbetter.com/forums.aspx

3.You have the right to phone or remote support with a premier support package in place or on a per session basis for a reasonable fee.  Support sessions are scheduled by appointment during our normal business hours Monday through Friday from 9 a.m. to 5 p.m. EST.
4.You have the right to escalate your case to Priority Support for an additional fee.  Priority Support cases are handled ahead of other cases and, at the discretion of DidItBetter Software, may be handled outside of regular business hours.
5.You have the right to have your configuration certified, the package installed, upgraded and/or configured for you for a reasonable fee by one of our certified technicians.
6.You have the right to have your ideas and suggestions be heard, acknowledged and considered for future upgrades.
7.You have the right to have your feature request escalated to a formally quoted development request.

For any of the above support options, call 800-837-8636 or International: 001-813-977-5739, or visit: Premium Support and select one of the support options under Categories.

Thank you for the opportunity to be of service.  We look forward to working with you.