Navigation:  Add2Exchange Install Guide >

System Requirements

Print this Topic Previous pageReturn to chapter overviewNext page

All installations require Microsoft .NET Framework 2.0 OR NEWER. It is highly recommended you perform all current CRITICAL Microsoft Updates to your server, and reboot after all updates before installing Add2Exchange.






20 GB

2 GB


40 GB

4 GB

Operating System Support

Unless otherwise noted, all editions are supported


Add2Exchange Enterprise

Add2Exchange Standard

Windows XP

Windows Server 2003 and 2003 R2

Windows Server 2008 and 2008 R2

Windows SQL Server 2008 R2 Express

Windows Small Business Server 2003

Windows Small Business Server 2008

Windows Small Business Server 2011 (1)

Windows Server 2012 Standard

1.Essentials Edition not supported

Exchange Support

Unless otherwise noted, all service packs and update rollups are supported. If a minimum is specified, that means you can use either the same or higher update rollup for that service pack or, alternatively, any higher service pack. Higher service packs may also have a minimum specified update rollup, so read carefully.


Add2Exchange Enterprise

Add2Exchange Standard

Exchange 2003 (1)

Exchange 2007 (2)

Exchange 2010 (3)

Exchange 2013 (4)


1.Including SBS 2003, Minimum SP2:
2.Minimum SP1 Update Rollup 5:
3.Minimum SP1

Add2Exchange runs on all versions and editions of Microsoft Windows Server from Server 2003 to Server 2008 and 2008 R2, as well as Small Business Server 2003, 2008 and 2011. Unless otherwise noted, DidItBetter remote support services (live support) will require updating to Server and Exchange editions which are on the latest released Service Pack. We strongly encourage you to keep up with Microsoft Service Packs.

When referring to Server 2008, Server 2008 R2 is also implied unless the documentation notes otherwise.

Note: When using the Windows SQL Server 2008 R2 Express, you must first follow these requirements:

1. Download and install Microsoft.Net Framework 3.5 SP1.

2. Download and install Windows Installer 4.5.

3. Download and install Windows PowerShell 1.0.

4. Download SQL Server 2008 R2 Express with Management Tools by clicking the appropriate link (Note: The following two files are included in the installation and automatically install the appropriate package): SQLEXPRWT X86 Executable or SQLEXPRWT X64 Executable.

Note that Windows Server 2008 is supported with the following caveats:

1.User Account Control must be disabled for proper installation.

Since the User Control Panel is likely not available on your server, you can use one of the alternate methods described at:

2.The console does not prompt you to start the service on exit.

You must remember to start the service manually through either the Services administrative tool or the DidItBetter MMC.


You can verify your Windows Service Pack level by right-clicking My Computer, selecting Properties and looking under the General tab.


You can verify your .NET Framework version by opening the Add or Remove Programs Control Panel and finding Microsoft .NET Framework.


You can verify your Exchange Service Pack level by opening Exchange System Manager, right-clicking on your server and selecting Properties.

Server Location

Add2Exchange may be installed on an Exchange Server (recommended) or on a separate server.

If Add2Exchange is installed on a separate server, then this documentation refers to the Exchange Server and the Synchronization Server as two distinct servers.  The Synchronization Server is the server on which Add2Exchange is installed, since this is the server controlling the occurrence of synchronization.

For simplicity, if Add2Exchange is installed on the same server as Exchange, then this documentation refers to that server simply as the Exchange Server, despite the fact that it also plays the role of Synchronization Server.

In cases where the scenario (same or separate server) is not clear, the term Synchronization Server refers to the machine where Add2Exchange is installed.


Make sure Microsoft Outlook is not installed on the Synchronization Server before installing Exchange System Manager.  If Outlook is installed on your server, follow the instructions for removing it.  Then reboot and install Exchange MAPI CDO.

Collaboration Data Objects (CDO)

Exchange 2003

If you are installing Add2Exchange on the 2003 Exchange server, then make sure Exchange System Manager is installed on this Server prior to installing Add2Exchange.  This will provide Add2Exchange with the necessary Collaboration Data Objects (CDO) libraries.

For Exchange System Manager requirements, refer to:

Exchange 2007/2010/2013

If you are planning to run Add2Exchange with an Exchange 2007, 2010, or 2013 server, don't install the Exchange 2003 version of Exchange System Manager for CDO support.  Instead download the Exchange MAPI/CDO subsystem from Microsoft at:

Install it on the Synchronization Server prior to installing Add2Exchange.

Clustered Environments

Add2Exchange is cluster aware if you point the Exchange Server name and replicate to the server performing the Client Access Services (CAS)

Add2Exchange can be installed on the Primary Exchange Server, on a member server (without Outlook installed), on a front end Exchange server, on the Blackberry Server, or in one of the preferred locations, a bare metal server, a utility server without Outlook or to a (VMWare) Virtual Machine.  As of the writing of this bulletin, Microsoft does not support SQL on Hyper-V   You should not install Add2Exchange on a terminal server which is being used by Outlook terminals.

1. Be sure to make a service account or use the same service account, with the proper credentials specified in the manual and log in as that A2E service account to install.

2. During the installation, be sure to specify the CAS Server name when prompted for the Exchange Server.  You will probably have to type the name manually.

3. Once installed, set up your relationships, license and make sure the relationships in A2E is set up as desired.

4. Before closing the A2E Console and starting the service, if specifying the CAS Server, you must turn off the WMI over RPC check in System, Utilities, Status of required services.  Do not test the Exchange Service.  Depending on the version of Add2Exchange you have installed, this checkbox to turn off the test may already be turned on automatically for you.

Configure Add2Exchange to point to the virtual server name as the Exchange Server.

Terminal Servers

Add2Exchange is not supported on Terminal Servers due to performance issues as well as Microsoft Outlook conflicts.

blog comments powered by Disqus


Page url: