Troubleshooting

Provided in this section are some resources the user can refer to in case a problem arises. If the problem is not resolved, please feel free to contact us for support (link provided below).

FAQs	http://support.diditbetter.com/faq.aspx
Technical Bulletins and Supporting Files	http://support.diditbetter.com/technical-bulletins.aspx
Documentation	http://support.diditbetter.com/guides.aspx
Support Requests	http://support.diditbetter.com/support-request.aspx
Support Forums	http://support.diditbetter.com/forums.aspx

For Diditbetter Software Sales & Support Call 813-977-5739 or email support@diditbetter.com.

Please review our Troubleshooting & FAQ sections below before contacting support. They are available on the web at our Knowledgebase or in the A2O tab under License/Help.

Think you need Technical Assistance? We have provided a handy tool to help you export your configuration to be included in a support request.

Go to the Console and select Help Export Setup. The relationship information gets copied to where you save it in a text file and opens the text file for you. Please send it to support@diditbetter.com.

If remote assistance is desired, we can escalate your issue to Level Five Support. A list of your available options can be found here: Premium Support.

We support remote desktop connection (RDC), www.Join.me, VNC, Citrix, Webex, LogMeIn, etc. Contact your support representative to enable this kind of assistance.