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Provided in this section are some resources the user can refer to in case a problem arises.  If the problem is not resolved, please feel free to contact us for support (link provided below).



Technical Bulletins and Supporting Files


Support Requests

Support Forums

Contact Us

For Diditbetter Software Sales & Support Call 813-977-5739 or email

Please review our Troubleshooting & FAQ sections below before contacting support.  They are available on the web at our Knowledgebase or in the A2O tab under License/Help.

Think you need Technical Assistance?  We have provided a handy tool to help you export your configuration to be included in a support request.

Go to the Console and select Help Export Setup.  The relationship information gets copied to where you save it in a text file and opens the text file for you.  Please send it to

If remote assistance is desired, we can escalate your issue to Level Five Support.  A list of your available options can be found here: Premium Support.

We support remote desktop connection (RDC),, VNC, Citrix, Webex, LogMeIn, etc.  Contact your support representative to enable this kind of assistance.